Leaks
Responsibility
Maury Mutual is responsible for any leaks in the greater water share. Any leaks downstream from the meter are customer's responsibility both in terms of repair and billing.
Please see the Contact Page if you need to report something immediately.
Leaks can run up a water bill quickly and work against our conservation efforts. Your conservation efforts are greatly appreciated.
How to find a Leak
It is recommended that members occasionally check for unnoticed leaks. This is easily done with service meter inspections. Most meters have low flow indicators. - After ensuring no water is being used on the premises, inspect the meter. All dials, spinners and sweep hands should be still. Any movement represents a leak. - Another method is to track meter activity over periods of nonuse: overnight, or while away from home. Simply record the number on the meter register after all water use has stopped, and again prior to any water use. Any change represents lost water.
Maury Mutual will attempt to notify of increased usage
“If a Member’s usage increases 30% or more from the same billing period usage averaged over the past three years, Maury Mutual will try to notify the Member. If the Member finds that the increase in usage is due to a leak on the Member’s side of the meter, the Member may appeal to the Board to have their current water billing reduced for one billing period only. Water usage will be billed for the same volume used but at the lowest assessed rate at that time. Possible leaks and/or repairs will be monitored by the water system operator. This policy is intended to cover mechanical failure of fixed plumbing components and does not cover human error (a faucet left on, for instance) or temporary attachments (garden hoses, timers for instance).”
Leak Dispensation - How to Appeal a High Water Bill from a Leak
Please send a letter detailing the situation and the billing amounts and charges caused by the leak and the Board will consider your request for leak dispensation. Please refer to the Contact Page for our business address.